At Outdoor Installations Fence and Decks, we are committed to ensuring your satisfaction with our products and services. Please review our refund policy below:
Eligibility for Refunds:
Refunds are available for eligible products within 30 days of the original purchase date.
Products must be in their original condition, unused, and accompanied by proof of purchase.
Non-Refundable Items:
Certain items are non-refundable, including:
Customized or made-to-order fencing materials.
Services provided, such as installation or consultation fees.
Restocking Fee:
restocking/cancel fee will be applied to all eligible returns. If the product is a special order the product will be non-returnable!
The restocking fee is imposed to cover the costs associated with processing and inspecting returned items.
Refund Process:
To initiate a refund, please contact our customer service team at [email protected] or 937-876-8244 to request a Return Authorization (RA) number.
Include the RA number on the outside of the return package.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
We recommend using a trackable shipping method to ensure the safe return of the product.
Inspection and Processing:
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria.
Refunds will be issued to the original payment method used for the purchase within 14 business days of receiving the returned item.
Damaged or Defective Items:
If you receive damaged or defective fencing materials, please contact us immediately. We will provide instructions on how to return the item or arrange for a replacement at no additional cost.
Contact Information:
If you have any questions or need assistance with your refund request, please reach out to our customer service team at [email protected] or 937-876-8244.
Please note that our refund policy applies to purchases made directly through Outdoor Installations Fence and Decks. If you purchased our products or services through a third-party retailer, their refund policies may apply.
Outdoor Installations Fence and Decks reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will be effective immediately.
Thank you for choosing Outdoor Installations Fence and Decks. We appreciate your business and look forward to serving your fencing needs.
Private Utility lines
The homeowner will be responsible for having all private utility lines marked. If the line is hit during installation the homeowner will be responsible for all repair cost to fix the line. Outdoor installations will not be held responsible for any damages while digging this includes private power lines, water lines, septic systems, leach beds, Draining systems, sprinkler lines and etc. Outdoor Installations will call 811 Ohio utility protection services to have the following lines marked throughout the property electric, gas, water, sewage, and telephone cable lines.
If an Ohio utility is hit, and outdoor installations is billed for any damages the homeowner will be responsible for the cost of the repairs and will be sent over an additional bill to cover the cost of